Cheryl Murphy
Founder & Principal Consultant at CTM Group, LLC, North Carolina, United States
Senior executive with 20+ years of experience and expertise in the CRO, pharmaceutical, technology and consulting industry traversing domestic and international public and private companies. Energetic, results-focused, cross-functional team builder who collaboratively bridges gaps and creates solutions between sponsor, technology and CRO organizations, as well as team members across various functions, levels, and locales. During my12-year tenure within the CRO industry I have held various leadership positions in customer and account management, operations, and functional service provider (FSP) relationships. I enjoy working directly with customers to develop customer oversight and governance models to support an organization's growth based on customer needs and experiences.
Areas of Expertise:
• Customer Experience Strategy
• Account Management
• Executive and Operational Leadership
• Customer Relationship Management
• Business Development
• Operational Strategy and Execution
• Alliance Management
• Change Management
• Solution Selling
• Process Improvement and Redesign
• Facilitation
• Quality Management
• Employee Engagement and Communication
• Program and Project Management
• Software as a Service (SaaS)
• Financial Management